Frequently Asked Questions
How do I transmit my data to PHD? What types of file can PHD accept? How do I know that you have received all the information that I have sent to you? How can I be sure that my data will be handled securely? What happens to my data once it has been processed? What if our transmissions to PHD consist of multiple files containing similar data types such as invoices? Some of my large customers receive statements and invoices that are more than 10 pages long, how are they packaged? How does the number and size of envelope affect the postage amount I pay? How do I know which Royal mail tariff to use? How do you ensure that individually addressed documents are not collated together in error? How do I know that you have mailed all the documents out on time? Is it possible to consolidate mailings? Is it possible to include promotional inserts into my transactional billing mailings? Who provides the paper and the envelopes and how are stocks of these managed? What happens to my work if PHD suffers a major disaster at one of its production sites? What happens if I am required to produce a copy invoice after the mailing has been completed? I sometimes need to send an electronic invoice to a customer?
